Outside Lead

OUTSIDE LEAD

JOB SUMMARY:  Our goal is to deliver The Cliffs Lifestyle to Members and Guests of Members through “The Cliffs Commitment” categorically summarized as “details”, “relational service”, and “continuous improvement.”

JOB DUTIES:

• Provide Relational Service to all Members and Guests.
• Responsible for leading the outside operations team and training all outside cart staff.
• Participate in the certification process of all new hires.
• Manage the flow of the outside operations including valet parking if necessary.
• Responsible for preventative maintenance schedule, detailing of the golf cart fleet and communication with our club car authorized dealer for needed repairs.
• Responsible for maintaining golf bag storage.
• Supervise/facilitate outside operations for golf tournaments.
• Maintain practice facility and its equipment. 
• Maintains sufficient inventory of parts and tools to support a quality cart repair and maintenance program.
• Maintains cart storage and adjacent areas in a clean and orderly manner.
• Stage carts in proper staging area prepared to service players as they arrive.
• Detail staged carts in the morning as needed.
• Supervise the staff to be attentive and “ready” to service the Member/Guest at bag drop
• Remove golf bags from vehicles or storage room and load onto carts
• Set practice facility and short game areas in accordance to The Clubs guidelines
• Wash range balls and towels daily
• Removes bags from carts and returns to either the Member/Guest’s vehicle or storage area
• Return carts to storage area removing towels, pencils, score cards, tees, trash, etc. from carts and reuse appropriate items
• Wash and detail carts before parking to charge overnight
• Properly plug carts in for charging for the night
• Execute the above to The Cliffs Standards

BACKGROUND/EXPERIENCE:

• Excellent communication/relational service skills
• Golf experience or knowledge of the game required
• Candidates must have professional presentation and strong customer service/interpersonal skills