Part Time Customer Service Specialist

Customer Service Representative

About the Role: Join our dynamic Customer Contact Center team and be the first point of contact for our valued customers. You’ll handle a variety of customer service requests via phone, chat, secure message, and email, ensuring First Contact Resolution while managing risk for both the bank and the customer. Your role is crucial in delivering exceptional service and maintaining our reputation as “The Bank that Service Built.”

What You’ll Do:

• Process Requests: Handle check orders, stop payments, account maintenance, and more.
• Debit Card Support: Manage card issues, including limit increases, closures, reorders, and travel notices.
• Technical Assistance: Provide support for Online/Mobile Banking and Bill Pay for both consumer and business customers.
• Customer Interaction: Create positive experiences across all support channels.
• Mentorship: Assist in mentoring teammates and contribute to training materials.
• Specialized Support: Develop expertise in specific areas of support.
• Sales and Referrals: Identify and recommend bank products and services that meet customer needs.
• Training and Compliance: Complete all required training and stay updated on bank products and services.

What We’re Looking For:

Experience:

• 1-3 years in banking, bank operations, retail, or customer service.
• Previous Contact Center experience is a plus.
• Experience with electronic communication (email, chat) preferred.

Education:

• High school diploma or equivalent required.

Required Skills:

• Proficiency in Microsoft Office and standard office equipment.
• Excellent interpersonal and communication skills.
• Passion for delivering superior customer service.
• Professional and welcoming telephone etiquette.
• Strong verbal and written communication skills.
• Ability to thrive in a high call volume, fast-paced environment.
• Skilled at handling customer complaints.
• Ability to follow established processes and procedures accurately.
• Self-starter with strong team collaboration skills.
• Ability to multi-task with a strong emphasis on detail and accuracy.
• Strong analytical and problem-solving skills.
• Ability to make informed decisions quickly and troubleshoot issues effectively.
• Commitment to achieving individual and team performance goals.

Preferred Skills:

• Bilingual and/or fluent in Spanish (verbal and written) is a plus.
• Flexibility to work evenings and Saturdays.

Position Type:

• Part-time with schedule flexibility to work evenings and weekends as needed.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant based on race, color, sex, age, national origin, religion, sexual orientation, gender identity/expression, veteran status, disability, or any other protected class. Reasonable accommodations are available for individuals with disabilities.