Patient Service Coordinator (20 hrs/wk) - Seacoast

Summary: Assist the department with a variety of tasks including but not limited to direct and indirect patient interaction before, during, and after an appointment.  Staff member will assist clinicians as needed during patient visits and may assist with triage of caseload.  Staff member may assist with answering phone calls to the department and is expected to adhere to providing excellent customer relations.  Ensure smooth operations related to pre-appointment management, including but not limited to scheduling patients, ensuring adequate financial clearance, and insurance verification. 

1. Assist with patient check-in/out and prepares patient and therapist schedule as needed.
2. Answers telephone and seeks to provide assistance and takes messages for the department utilizing excellent customer relations. 
3. Assists department with API and supply ordering when indicated.
4. Assist the supervisor/department with data entry and other tasks associated to patient schedules and insurance when indicated.
5. Ensures authorizations are obtained according to department/hospital policy.
6. Assist team with patient screening and triage of caseload as needed.
7. Ability to navigate EMR effectively to assist with scheduling, chart reviews, and other tasks associated to duties.
8. Assist clinician in treatments when indicated including prepping patient treatment areas and transport as needed.
9. Assist with charge reconciliation as indicated.
10. Other duties as assigned by the department.

Licenses/Certifications/Registrations/Education:

High school diploma preferred or equivalent from an accredited school required