Program Coordinator I / Assistant Office Supervisor II - 175358

• Processes transactions to include, but not limited to, the issuance of registration cards, licenses plates, titles, decals and handicapped placards.
• Responds to routine inquiries from customers by mail and through other modes of communication such as, in person, telephone, email, or fax.
• Advises customers on appropriate actions for payment, services and required documentation for transaction processing.   Resolves customers problems and inquiries through record research.
• Manages business customers (banks, lienholders, insurance companies, dealers, etc.) needs such as insurance issues, dissemination of information, dissemination of DMV products and problem resolution. Serves as support function for DMV Field Offices.
• Uses DMV Phoenix system to enter, retrieve, update and provide data for customers, courts and law enforcement.
• Maintains appropriate tracking system for customer inquiries. Reconciles transaction reports and maintains accurate cash drawer.
• Reviews documents for accuracy and compliance. Prepares documents for scanning.
•  Performs other related duties as required.
  
  
  

Minimum Requirements

• A high school diploma and relevant program experience. A bachelor's degree may be substituted for the required program experience, or an equivalent combination of education and relevant experience may be accepted with prior approval.

• Must complete a nationwide criminal background check to include finger printing.
  

• Ability to learn and explain policy and procedures to DMV customers.
• Ability to communicate effectively, both orally and in writing.
• Proficient in basic computer skills.
• Works under general supervision after a period of training.
• Works in general office environment.
• May be required to work extended hours outside of the normal scheduled work week.
• Must be able to lift 10-15 lbs.
• The work requires sitting for long prolonged periods of time and significant time spent at a computer terminal.

Agency Preferred

• A high school diploma and two (2) years related job experience.

What’s in it for you?
At the SCDMV you get to be part of an exceptional team and diverse culture that nurtures mutual success for our customers, employees and our communities. We give you the tools to be successful; all you need to do is bring your best ideas, your energy and a desire to develop your skills, experience and career.

The South Carolina Department of Motor Vehicles offers an exceptional benefits package for full time employees (FTE) employees. 

• Health, dental, vision, long term disability, and life insurance for employees, spouse and children (also available for temporary employees working over 30 hours per week)
• 15 days annual (vacation) leave per year
• 15 days sick leave per year
• 13 paid holidays
• State Retirement Plan and Deferred Compensation Programs (optional for Temporary Employees)
• An exceptional Employee Assistance Program (EAP) at no cost to the employee or members of their household