Resident Maintenance Technician

SUMMARY

The Resident Automation Technician supports our customer on all automation-related topics.  This position requires a broad-based electrical and mechanical skillset and a proactive approach to improve the site’s performance through trouble-shooting and hands-on repair.  Based at our customer site, the Resident Automation Technician must represent the TGW image and ensure that a professional relationship with the client is developed and maintained.

DUTIES AND RESPONSIBILITIES

• Resolve customer equipment issues as quickly and practically as possible.
• Complete work assignments and the associated work orders as assigned.
• Complete maintenance activities pertaining to the automated equipment onsite, including conveyors, cranes, shuttles, scale checks, and carton-opening systems.
• Adhere to the highest quality standards, while always ensuring compliance with health and safety legislation.
• Optimize automation efficiency and performance to ensure delivery of contracted KPIs.  Interface with the customer as needed to support operations.
• Monitor and maintain the site spare parts inventory, as applicable.
• Collaborate with the broader TGW Lifetime Services team to track, document, and communicate issues and lessons learned.
• Perform other duties as assigned.

REQUIREMENTS

Education:

High school diploma or GED required.  Associate degree or Technical Certificate preferred.

Experience:

Previous experience maintaining, troubleshooting, and repairing equipment in industrial, warehousing/distribution, or related environments, preferred.  

Skills & Abilities

• Thorough attention to detail and demonstrated problem-solving ability.
• Excellent communication skills and customer service skills.
• Proficiency with Microsoft Office Suite (Outlook, Teams, Excel, Word, etc.).
• Ability to interpret engineering drawings for use in diagnostics preferred.
• Previous experience troubleshooting and repairing material-handling conveyors, AS/RS, and shuttle systems preferred.
• Familiarity with Human Machine Interface (HMI) and/or Supervisory Control and Data Acquisition (SCADA) experience preferred.
• Ability to travel up to 10%.

Physical Requirements

• Requires ability to walk, climb, stand, carry materials, stoop, kneel, bend, stretch, push and pull
• Must be able to coordinate movement of several parts of the body, such as arms and legs, while the body is moving
• Must be able to keep or regain the body’s balance or stay upright when in an unstable position
• Must be able to use hands to handle, control, feel, grasp, move and/or assemble objects, tools or controls
• Must be able to be physically active and use muscles for extended periods without getting tired or out of breath
• Requires prolonged period of standing and walking
• Must be able to climb a 70 foot fixed ladder (ladder has rest points every10ft)
• Must be able to lift and carry up to 50 pounds; maximum unassisted lift = 50 lbs; average lift less than 20 lbs
• Must be able to adjust body movements or equipment controls to keep pace with speed changes of moving objects
• While looking forward, must be able to see objects or movements that are off to the side
• Must be able to visually inspect machines
• Must be able to see differences between colors, shades and brightness
• Exposed to moving and/or motorized equipment, machinery, parts and electricity that require safety protocols
• Must be able to speak clearly so others can understand
• Must be able to understand the speech of others
• Must be able to hear sounds and recognize the difference between them
• Must be able to focus on one source of sound and ignore others
• Must be able to determine from which direction a sound came
• Must be able to use critical PPE correctly
• Exposed to job site temperature fluctuations due to seasonal weather based on geographic region

The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.