Senior Customer Quality Engineer

Itron is innovating new ways for utilities and cities to manage energy and water. We create a more resourceful world to protect essential resources for today and tomorrow. Join us.

As a Senior Customer Quality Engineer at our West Union facility, you will lead and mentor cross-functional teams to apply quality methodologies in the investigation of field failures or out-of-box defects reported by customers. You will ensure that internal documentation aligns with customer requirements, as well as hosting regular updates for key customers and facilitate special sessions for sensitive customer topics as required. They provide customer input to the manufacturing quality team and New Product Introduction (NPI) projects. Additionally, they review and provide input on various quality documents, such as Test Plans, Control Plans, and Failure Mode and Effects Analyses (FMEAs), based on customer experiences.

Duties & Responsibilities:

• Liaison with R&D and marketing on product specific initiatives.
• This position requires engineering level analysis of data gathered from various stages of the product's life cycle including design test, manufacturing test, reliability test and field returns.
• Emphasis in the areas of process capability and product quality, this position will use analytical techniques to make recommendations for continual improvement as well as ensuring conformance to internal and external standards.
• Lead improvement initiatives in quality & productivity.
• Record, analyze, and report on customer claims to management.
• Mentor quality team members in use of Quality tools and methodologies including KT or 8D.
• Meet periodically with sales and product management to understand customer perspectives on Itron’s Quality.
• Support Customer and, as needed, Regulatory Audits
• Analyze field returns where root cause cannot be determined at lower level and/or special attention is needed due to severity of the problem
• Review and recommend updates to pFMEA and dFMEA based on field data
• Lead customer facing conversations related to quality issues
• Assess and recommend recalls or field actions

Required Skills & Experience:

• 5+ years of experience as an engineer in a manufacturing facility.
• Experience with dFMEAs and pFMEAs
• Experience with problem-solving methodology (Ex: 8D, Kepner Tregoe)

Education:

Bachelor’s degree in Electrical or Mechanical Engineering or equivalent experience is required.

Preferred Skills & Experience:

• Experience with communicating directly with customers.

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Itron is committed to building an inclusive and diverse workforce and providing an authentic workplace experience for all employees. If you are excited about this role but your past experiences don't perfectly align with every requirement, we encourage you to apply anyway. In the end, you may be just who we are looking for!

The successful candidate's starting salary will be determined based on permissible, non-discriminatory factors such as skills and experience.

Itron is proud to be an Equal Opportunity, Affirmative Action Employer. If you require an accommodation to apply, please contact a recruiting representative at 1-800-635-5461 or email Accessibility@itron.com.

Itron enables utilities and cities to safely, securely and reliably deliver critical infrastructure solutions. We provide smart networks, software, services, meters, and sensors to better manage electricity, gas, water and city services. We are dedicated to creating a more resourceful world.