OVERVIEW
Welcomes and assist members and visiting guests of the Anne Springs Greenway in a friendly, efficient and courteous manner leaving a favorable impression. Under limited supervision, routine work is performed independently. Some evenings and weekends are required. 15-25 hours per week.
KEY FUNCTIONS
- Verifies membership status (visiting members); encourage and sell new/renew memberships
- Collects daily use fees; accepts registrations; performs point-of-sale transactions at special events
- Operates computer software to process memberships, program registrations and point of sale transactions
- Communicates information about programs, special events, Greenway use policies and procedures
- Performs opening and closing responsibilities; utilizes proper cash handling processes
- Greets guests and provides excellent customer service in a tactful, professional and pleasant manner
- Disseminates information about the ASC Greenway policies, procedures, programs, scheduled events and activities
- Maintains work areas and lobby area in a clean and organized manner
- Communicates any problems, concerns or suggestions to supervisor in a professional and timely manner
- Opening staff responsible for completing facility walk-through before open for business; reports any facility needs
- Attends scheduled staff meetings and trainings
- Recognizes and promptly responds to safety hazards and emergency situations
- Closing staff responsible for shutting down computer workstations and locking all exterior doors
- Adheres to all Company policies, procedures and standards set by the Company
- Other duties as assigned
KNOWLEDGE, SKILLS and ABILITIES
- Excellent customer service skills
- Above average public relations skills, effective interpersonal and communication skills; ability to work with a wide variety of people (staff, members visiting guest) and circumstances using tact, patience, courtesy, and professionalism
- Ability to maintain self-control and composure when in a difficult situation and/or dealing with an irate customer
- Knowledgeable of ASC Greenway property, programs and offerings
- Computer skills, use of IPad with Square
- Detail-oriented with ability to manage multiple talks on tight timelines
- Reliable, dependable, professional and trustworthy
- Ability to function effectively under stress-related factors consistent with the position
- Ability and willingness to be trained on new techniques and jobs
THE LSC WAY
Our Culture is a top priority. As part of our commitment to culture, we have written a number of ‘Fundamentals’ called The LSC Way that are traits we value in our daily activities. The fundamentals that are critically important to this position are:
- Listen to Understand
- Walk in your Customers Shoes
- Be a Lifelong Learner
- Communicate to be Understood
- Be Positive
MINIMUM QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and or/ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- College degree desired or equivalent experience in the customer service field
- Previous cash handling experience
- First Aid/CPR certification; will train
REPORTING TO THIS POSITION
No supervisory responsibilities
PHYSICAL REQUIREMENTS
Must be able to exert up to twenty pounds of force occasionally and/or a negligible amount of force to lift, carry, push, pull or otherwise move objects when needed. Physical demands are mostly on foot; must be able to remain on feet for extended periods of time.